Overview

Please allow us 2 working days to prepare your order before we send it off. Your order will be shipped via registered postage and a tracking link will be sent to you once your order reaches the carrier we are using for your delivery, for you to be able to follow it all the way to your front door. If you are not around to take the delivery of your parcel, the carrier will leave a notification card advising you how you can arrange for re-delivery or retrieve the parcel at the nearest delivery office.

LOCAL DELIVERY

We offer free delivery within Malaysia and your order will be sent out via GDEX/ABX express in most instances. Your order should reach you within 5 working days (West Malaysia) or 7 days (East Malaysia) and a signature may be required on receipt.

INTERNATIONAL DELIVERY

We do not ship internationally. For any inquiries, please contact us on admin@kiyobaby.com.my

TRACK YOUR ORDER

To track your order, you will need the tracking number that we sent to you in your dispatch confirmation email.

Local Delivery: You can track your order here by entering your tracking code when prompted.

OTHER INFORMATION

  • Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation, merchandise availability, delivery and weather conditions
  • Estimated delivery times are to be used as a guide only and commence from the date of dispatch.
  • We are not responsible for any delays caused by destination customs clearance processes. We are unable to redirect orders once items have been dispatched.

If you have any questions related to your delivery, please contact us at customercare@kiyobaby.com.my